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空乘服务词

作者: 发布时间: 2022-10-07 12:08:53

简介:】本篇文章给大家谈谈《空乘服务词》对应的知识点,希望对各位有所帮助。本文目录一览:
1、空乘礼貌用语


2、谁有飞机上乘务员讲的话希望是语音


3、求空中乘务员给旅客说的礼

本篇文章给大家谈谈《空乘服务词》对应的知识点,希望对各位有所帮助。

本文目录一览:

空乘礼貌用语

空乘礼貌用语

空乘礼貌用语。礼貌是一个人素质的体现,空乘服务行业是一个非常讲究礼仪的行业,空乘常用礼貌用语还能让他人对我们产生一定的好感。接下来就由我带大家详细了解空乘礼貌用语的相关内容。

空乘礼貌用语1

问候用语:您好!大家好!下午好!等。

迎送用语,代表性用语是:欢迎光临!欢迎再次光临! 请您走好!再见!

征询用语,代表性用语是:请问、劳驾、我能……

应答用语,代表性用语是:您好!这里是**,请问您有什么事情?是的、好的,我明白您的意思、我会尽量按照您的要求去……

祝贺用语,代表性用语是:节日快乐、恭喜**、祝贺您、……

致谢用语,代表性用语是:谢谢您对我们工作的配合与支持……

请托用语,代表性用语是:请问、 请稍候、请让一下、请多关照、拜托……

推托用语,代表性用语是:对不起,同志!请您…我请示一下领导…,千万不要说"不"

道歉用语,代表性用语是:打扰了、对不起、抱歉、多多包涵

空乘礼貌用语2

空乘礼仪服务包括哪些

一、空乘礼仪服务的本质

服务在本质上是一种人际交往关系,这种关系由服务者、被服务者和服务环境三元素组成,其中,服务者是影响服务质量的最主动、最积极的因素,其能力和素质的高低对服务水平具有决定作用。

具有良好素质和能力的服务者可以在服务过程中营造出令人愉快的氛围,使服务三元素间的关系达到和谐统一,这种和谐统一的美就是优质服务。

想成为一名优秀的乘务员需要具备五种优秀的个人品格:责任心、爱心、包容心、同情心和耐心。这五种品质则主要体现在:职业素养,仪表、仪态、行为礼仪等方面。

二、空乘礼仪服务要求

1、空乘人员需要细心,注重观察时刻去发现他人的需求,并及时给予帮助。

2、学会观察,从顾客的表情和言语中区理解客户心理。

3、善于沟通,对待不同的人要用不同的语言和方式去让乘客接受你的帮助。

4、乘务员对自己的行为仪态需要有特别的规定,熟知常用服务动作。

5、时刻加强应变能力,提高规劝能力和解决服务矛盾能力。

6、特殊乘客的服务——老弱、病残、传染、儿童、初乘、民航内部乘客、孕婴……

7、在实践中丰富自己的应变能力,常见难题处理方法要掌握。

8、用谦虚服务的态度正确处理投诉。

三、空乘服务礼仪所要求的内在美

1、学会控制不良言行与情绪语调温和亲切,音量适中,普通话规范。

2、语言文明礼貌,适时运用“您好”、“您请用”、“请”、“谢谢”、“对不起”、“没关系”等礼貌用语。

3、对服务对象主动打招呼,不漫不经心,不粗言粗语,不大声喧哗。

4、用“健康”塑造个人与团队形象。

空姐在飞机起飞前常说的话是什么

女士们,先生们:

欢迎你乘坐**航空公司 航班XXXX 由_____前往_____。本次航班的飞行距离是_______,预计空中飞行时间是________小时_______分。飞行高度______米,飞行速度平均每小时_______公里。

为了保障飞机导航通讯系统的正常工作,在飞机起飞和下降过程中请不要使用手提式电脑,在整个航程中请不要使用手提电话,遥控玩具,电子游戏机,激光唱机和电音频接收机等电子设备。

飞机很快就要起飞了,现在有客舱乘务员进行安全检查。请您坐好,系好安全带,收起座椅靠背和小桌板。请您确认您的手提物品是否妥善安放在头顶上方的行李架内或座椅下方。(本次航班全程禁烟,在飞行途中请不要吸烟。)

本次航班的机长是___、事务长/机舱经理/乘务长是___ 本次航班将有___位空服员,其中___位___籍空服员为大家服务,如果您需要任何协助,请通知空服人员。我们将竭诚为为您提供及时周到的服务。

空姐,即女空中乘务员,泛指民航客机上从事旅客服务的'女性工作人员,年龄一般在20-50岁,身高1.63-1.75米,要求端庄、秀丽,具有空中服务方面的专业修养。 空姐的职业生涯可分为四个阶段:普通舱乘务员、两舱乘务员、区域乘务长、主任乘务长。

一般学员在完成相应的业务培训后,可担当普通舱乘务员。随着飞行小时数的增加,个人资历的提升,通过相应的考核,可提升为两舱/头等舱乘务员。头等舱乘务员考核期满后,可担当区域乘务长,成绩优秀的区域乘务长经过考评委员会严格的考评后,可担当主任乘务长,并可以独立带班执行国际航班以及首长专机任务。

空姐的主要职责是在民航飞机上确保乘客旅途中的安全和舒适(例如为乘客供应飞机餐等餐饮),指导乘客使用机上安全设备以及在紧急情况下组织乘客逃离飞机等等。飞机客舱服务是民航运输服务的重要组成部分,它直接反映了航空公司的服务质量。

谁有飞机上乘务员讲的话希望是语音

女士们,先生们:

欢迎你乘坐中国XX航空公司航班XX_____前往_____(中途降落_____)。_____至____的飞行距离是_______,预计空中飞行时间是________小时_______分。飞行高度______米,飞行速度平均每小时_______公里。

为了保障飞机导航通讯系统的正常工作,在飞机起飞和下降过程中请不要使用手提式电脑,在整个航程中请不要使用手提电话,遥控玩具,电子游戏机,激光唱机和电音频接收机等电子设备。

飞机很快就要起飞了,现在有客舱乘务员进行安全检查。请您坐好,系好安全带,收起座椅靠背和小桌板。请您确认您的手提物品是否妥善安放在头顶上方的行李架内或座椅下方。(本次航班全程禁烟,在飞行途中请不要吸烟。)

本次航班的乘务长将协同机上_______名乘务员竭诚为为您提供及时周到的服务。

谢谢!

求空中乘务员给旅客说的礼貌用语。

女士们,先生们:

欢迎您乘坐中国XX航空公司XX航班由_____前往_____(中途降落_____)。由_____至____的飞行距离是_______,预计空中飞行时间是________小时_______分。飞行高度______米,飞行速度平均每小时_______公里。

为了保障飞机导航及通讯系统的正常工作,在飞机起飞和下降过程中请不要使用手提式电脑,在整个航程中请不要使用手提电话,遥控玩具,电子游戏机,激光唱机和电音频接收机等电子设备。

飞机很快就要起飞了,现在客舱乘务员进行安全检查。请您在座位上坐好,系好安全带,收起座椅靠背和小桌板。请您确认您的手提物品是否妥善安放在头顶上方的行李架内或座椅下方。(本次航班全程禁烟,在飞行途中请不要吸烟。)

本次航班的乘务长将协同机上_______名乘务员竭诚为为您提供及时周到的服务。

谢谢!

Welcome

Good morning (afternon, evening), Ladies and Gentlemen:

Welcome aboard XX Airlines flight XX______to______(via______) The distance between______and_______is______ kilometers. Our flight will take ________ hours and_______minutes. We will be flying at an altitude of________meters and the average speed is_______ kilometers per hour.

In order to ensure the normal operation of aircraft navigation and communication systems, passengers are toys, and other electronic devices throughout the flight and the laptio computers are not allowed to use during take-off and landing.

We will take off immediately, Please be seated, fasten your seat belt, and make sure your seat back is straight up, your tray table is closed and your carry-on items are securely stowed in the overhead bin or under the seat in front of you. (This is a non-smoking flight, please do not smoke on board.)

The (chief) purser _________with all your crewmembers will be sincerely at your service. We hope you enjoy the flight! Thank you!

⑵起飞后广播

女士们,先生们:

我们的飞机已经离开_____前往_____,沿这条航线,我们飞经的省份有_______,经过的主要城市有_______,我们还将飞越_____。

在这段旅途中,我们为你准备了XX餐。供餐时我们将广播通知您。

下面将向你介绍客舱设备的使用方法:

今天您乘坐的是XX型飞机。

您的座椅靠背可以调节,调节时请按座椅扶手上的按钮.在您前方座椅靠背的口袋里有清洁袋,供您扔置杂物时使用。

在您座椅的上方备有阅读灯开关和呼叫按钮。如果你有需要乘务员的帮助,请按呼唤铃。

在您座位上方有空气调节设备,调节请转动通风口。

洗手间在飞机的前部和后部.在洗手间内请不要吸烟。

Ladies and Gentlemen:

We have left_____for_____. Along this route,we will be flying over the provinces of ___, passing the cities of _____, and crossing over the ______ Breakfast(lunch,supper) has been prepared for you. We will inform you before we serve it.

Now we are going to introduce you the use of the cabin installations.

This is a XX aircraft.

The back of your seat can be adjusted bu pressomg the button on the arm of your chair.

The call button and reading light are above your head.Press the call button to summon a flight attendant.

The ventilator is also above your head.By adjusting the airflow knob,fresh air will flow in or be cut off.

Lavatiories are located in the front of the cabin and in the rear.Please do not smoke in the lavatories.

⑶餐前广播

女士们,先生们:

我们将为您提供餐食(点心餐),茶水,咖啡和饮料。欢迎您选用。需要用餐的旅客,请您将小桌板放下。

为了方便其他旅客,在供餐期间,请您将座椅靠背调整到正常位置。谢谢!

Ladies and Gentlemen:

We will be serving you meal with tea, coffee and other soft drinks. Welcome to make your choice. Please put down the table in front of you.For the convenience of the passenger behind you, please return your seat back to the upright position during the meal service. Thank you!

⑷意见卡

女士们,先生们:

欢迎你乘坐中国XX航空公司航班,为了帮助我们不断提高服务质量,敬请留下宝贵意见,谢谢你的关心和支持!

Good morning (afternon,evening), Ladies and Gentlemen:

Welcome aboard XX Airlines, comments form you will be highly valued in order to improve our service, thanks for your concern and support

⑸预定到达时间广播:

女士们,先生们:

本架飞机预定在_____分钟后到达______机场.现在地面温度是_________,谢谢!

Ladies and Gentlemen:

We will be landing at _____airport in about ________minutes.The ground temperature is ___degrees celsius. Thank you!

⑹下降时安全检查广播

女士们,先生们:

飞机正在下降。请您回原位坐好,系好安全带, 收起小桌板,将座椅靠背调整到正常位置。所有个人电脑及电子设备必须处于关闭状态。请您确认您的手提物品是否已妥善安放。稍后,我们将调暗客舱灯光。

谢谢!

Good morning (afternon,evening),Ladies and Gentlemen:

Our plane is descending now.Please be seated and fasten your seat belt. Seat backs and tables should be returned to the upright position. All personal computers and electronic devices should be turned off. And please make sure that your carry-on items are securely stowed. We will be dimming the cabin lights for landing. Thank you!

⑺达到终点站

女士们,先生们:

飞机已经降落在______机场,外面温度______摄氏度,飞机正在滑行,为了您和他人的安全,请先不要站起或打开行李架。等飞机完全停稳后,请你再解开安全带,整理好手提物品准备下飞机。从行李架里取物品时,请注意安全。您交运的行李请到行李提取处领取。需要在本站转乘飞机到其他地方的旅客请到候机室中转柜办理.

感谢您选择XX航空公司班机!下次路途再会!

Ladies and Gentlemen:

Our plane has landed at_____airport. The local time is_____. The temperature outside is ____degrees Celsius, (______degress Fahrenheit.) The plane is taxiing. For your safety, please stay in your seat for the time being. When the aircraft stops completely and the Fasten Seat Belt sign is turned off, Please detach the seat belt, take all your carry-on items and disembark(please detach the seat belt and take all your carry-on items and passport to complete the entry formalities in the termainal). Please use caution when retrieving items from the overhead compartment. Your checked baggage may be claimed in the baggage claim area. The transit passengers please go to the connection flight counter in the waiting hall to complete the procedures.

Welcome to ____(city), Thank you for selecting XX airline for your travel today and we look forward to serving you again. Wish you a pleasant day. Thank you!

⑻旅客下飞机广播

女士们,先生们:

本架飞机已经完全停稳(由于停靠廊桥),请您从前(中,后)登机门下飞机。谢谢!

Ladies and Gentlemen:

The plane has stopped completely, please disembark from the front (middle,rear) entry door. Thank you!

飞机降落时乘务人员的话

女士们、先生们,欢迎您来到XXX机场,当地时间是XXXX,外面的气温是xx度,请系好您的安全带,直到飞机完全停止...请您不要打开手提电话,直到进入航站楼;在您打开机舱上部的行李箱里,要注意,也许行李箱已在飞行中被扰乱了...在离开座位前,请您记得携带所有随身物品...我代表XX航空公司、全体乘务员感激您选择XX航空,能为您服务是我们的荣幸,您下次要再订购机票时,请登录xxxx(网址),希望在不久的将来能再次与您见面!

民航服务人员的礼貌用语

航空服务人员各场合常用英语语句

一、服务service 1.would you like anything to drink first?

您想先喝点什么?

2.here is today''s menu.what would you like to have?

这是今天的菜单,你想吃些什么?

3.hank you for waiting sir.here you are.anything more?

谢谢,让您久等了。这是您的饭和咖啡,还要点什么?

4.how about the sweet?

甜食要不要?

5.may i clear up your table now?

现在可以收拾您的桌子吗?

6.are you going to study there or just for sight seeing?

你是去学习还是只去旅游?

7.the flight has been delayed because of bad weather.

由于天气恶劣,航班已经延误。

8.we can''t take off because the airport is closed due to poor visibility.

由于低能见度,机场关闭,我们不能起飞。

9.our plane is bumping hard.please keep your seat belt fastened。

我们的飞机颠簸得厉害,请系好安全带。

10.Would you like to read these news papers or magazines?

您想看这些报纸或杂志吗?

二、起飞前before take-off 1. morning, madam(sir). welcome board!

早上好,女士(先生)。欢迎登机!

2. may i introduce myself, i''m ___, the chief purser of

this flight.

请允许自我介绍。我叫___,本次航班的乘主任务长。

3. morning, sir. welcome aboard. business class or economy?

早上好,先生。欢迎登机。坐公务还是经济舱?

4. follow me, please. your seat is in the mi

空姐(哥)日常用语是什么?急急急急!!!!

行过程欢迎词

欢迎词

女士们,先生们:

欢迎你乘坐中国XX航空公司航班XX_____前往_____(中途降落_____)。有_____至____的飞行距离是_______,预计空中飞行时间是________小时_______分。飞行高度______米,飞行速度平均每小时_______公里。

为了保障飞机导航几通讯系统的正常工作,在飞机起飞和下降过程中请不要使用手提式电脑,在整个航程中请不要使用手提电话,遥控玩具,电子游戏机,激光唱机和电音频接收机等电子设备。

飞机很快就要起飞了,现在有客舱乘务员进行安全检查。请您坐好,系好安全带,收起座椅靠悲和小桌板。请您确认您的手提物品是否妥善安放在头顶上方的行李价内或座椅下发。(本次航班全程禁烟,在飞行途中请不要吸烟。)

本次航班的乘务长讲协同机上_______名乘务员竭诚为为您提供及时周到的服务。

谢谢!

Welcome

Good morning (afternon, evening), Ladies and Gentlemen:

Welcome aboard XX Airlines flight XX______to______(via______) The distance between______and_______is______kilometers. Our flight will take ________ hours and_______minutes. We will be flying at an altitude of________meters and the average speed is_______ kilometers per hour.

In order to ensure the normal operation of aircraft navigation and communication systems, passengers are toys, and other electronic devices throughout the flight and the laptio computers are not allowed to use during take-off and landing.

We will take off immediately, Please be seated, fasten your seat belt, and make sure your seat back is straight up, your tray table is closed and your carry-on items are securely stowed in the overhead bin or under the seat in front of you. (This is a non-smoking flight, please do not smoke on board.)

The (chief) purser _________with all your crewmembers will be sincerely at your service. We hope you enjoy the flight! Thank you!

⑵起飞后广播

女士们,先生们:

我们的飞机已经离开_____前往_____,沿这条航线,我们飞经的省份有_______,经过的主要城市有_______,我们还将飞越_____。

在这段旅途中,我们为你准备了XX餐。供餐时我们将广播通知您。

下面将向你介绍客舱设备的使用方法:

今天您乘坐的是XX型飞机。

您的座椅靠背可以调节,调节时请按座椅扶手上的按钮.在您前方座椅靠背的口袋里有清洁袋,功您扔置杂物时使用。在您座椅的上方备有阅读灯开关和呼叫按钮。如果你有需要乘务员的帮助,请按呼唤铃.在您座位上方还有空气调节设备,你如果需要新鲜空气,请转动通风口。洗手间在飞机的前部和后部.在洗手间内请不要吸烟。

Ladies and Gentlemen:

We have left_____for_____. Along this route,we will be flying over the provinces of ___, passing the cities of _____, and crossing over the ______ Breakfast(lunch,supper) has been prepared for you. We will inform you before we serve it.

Now we are going to introduce you the use of the cabin installations.

This is a XX aircraft.

The back of your seat can be adjusted bu pressomg the button on the arm of your chair.

The call button and reading light are above your head.Press the call button to summon a flight attendant.

The ventilator is also above your head.By adjusting the airflow knob,fresh air will flow in or be cut off.

Lavatiories are located in the front of the cabin and in the rear.Please do not smoke in the lavatories.

⑶餐前广播

女士们,先生们:

我们将为您提供餐食(点心餐),茶水,咖啡和饮料。欢迎您选用。需要用餐的旅客,请您将小桌板放下。

为了方便其他旅客,在供餐期间,请您讲座椅靠背调整到正常位置。谢谢!

Ladies and Gentlemen:

We will be serving you meal with tea, coffee and other soft drinks. Welcome to make your choice. Please put down the table in front of you.For the convenience of the passenger behind you, please return your seat back to the upright position during the meal service. Thank you!

⑷意见卡

女士们,先生们:

欢迎你乘坐中国XX航空公司航班,为了帮助我们不断提高服务质量,敬请留下宝贵意见,谢谢你的关心和支持!

Good morning (afternon,evening), Ladies and Gentlemen:

Welcome aboard XX Airlines, comments form you will be highly valued in order to improve our service, thanks for your concern and support

⑸预定到达时间广播:

女士们,先生们:

本架飞机预定在_____分钟后到达______.地面温度是_________,谢谢!

Ladies and Gentlemen:

We will be landing at _____airport in about ________minutes.The ground temperature is ___degrees celsius. Thank you!

⑹下降时安全检查广播

女士们,先生们:

飞机正在下降。请您回原位坐好,系好安全带, 收起小着板,将座椅靠背调整到正常位置。所有个人电脑及电子设备必须处于关闭状态。请你确认您的手提物品是否已妥善安放。稍后,我们将调暗客舱灯光。

谢谢!

Good morning (afternon,evening),Ladies and Gentlemen:

Our plane is descending now.Please be seated and fasten your seat belt. Seat backs and tables should be returned to the upright position. All personal computers and electronic devices should be turned off. And please make sure that your carry-on items are securely stowed. We will be dimming the cabin lights for landing. Thank you!

⑺达到终点站

女士们,先生们:

飞机已经降落在______机场,外面温度______摄氏度,飞机正在滑行,为了您和他人的安全,请先不要站起或打开行李架。等飞机完全停稳后,请你再解开安全,,整理好手提物品准备下飞机。从行李架里取物品时,请注意安全。您交运的行李请到行李提取处领取。需要在本站转乘飞机到其他地方的旅客请到候机室中转柜办理.

感谢您选择XX航空公司班机!下次路途再会!

Ladies and Gentlemen:

Our plane has landed at_____airport. The local time is_____. The temperature outside is ____degrees Celsius, (______degress Fahrenheit.) The plane is taxiing. For your safety, please stay in your seat for the time being. When the aircraft stops completely and the Fasten Seat Belt sign is turned off, Please detach the seat belt, take all your carry-on items and disembark(please detach the seat belt and take all your carry-on items and passport to complete the entry formalities in the termainal). Please use caution when retrieving items from the overhead compartment. Your checked baggage may be claimed in the baggage claim area. The transit passengers please go to the connection flight counter in the waiting hall to complete the procedures.

Welcome to ____(city), Thank you for selecting XX airline for your travel today and we look forward to serving you again. Wish you a pleasant day. Thank you!

⑻旅客下飞机广播

女士们,先生们:

本架飞机已经完全停稳(由于停靠廊桥),请您从前(中,后)登机门下飞机。谢谢!

Ladies and Gentlemen:

The plane has stopped completely, please disembark from the front (middle,rear) entry door. Thank you!

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